Refund policy

Refund Policy

Last updated: September 23, 2026

This Refund Policy explains the conditions applicable to purchases made through our website. Because our products and services are digital and, in some cases, personalized, specific conditions apply as set out below.

1. Merchant identification

Distryctive LLC
EIN: 42-5204425
Registered address: 1323 NW Hidden Ridge Cir, Blue Springs, MO 64015, United States
Email: info@distryctivellc.com
Phone: +1 660 312 9835

2. Products and services covered

This policy applies to:

  • Digital products, including downloadable guides, ebooks, playbooks, templates, and digital resources

  • Digital marketing services

  • Consulting, advisory, strategy, or marketing support services, where offered

  • Personalized or custom-made services, where applicable

3. Digital products — final sale

Because our digital products are delivered electronically and can be downloaded, copied, used, or retained immediately after purchase, all sales are final and non-refundable once access or download has begun.

By completing your purchase and accessing the digital product, you expressly acknowledge that delivery of the digital content begins immediately and that you lose any right of withdrawal or cancellation once access or download has begun, where permitted by applicable law.

4. Exceptions

We may review a request for a refund, replacement, or alternative solution in the following cases:

  • A technical issue on our side prevents access to or download of the file

  • An incorrect digital product was delivered

  • You were charged more than once for the same order, provided the duplicate charge can be verified

  • The delivered file is corrupted and cannot be opened after reasonable troubleshooting

To be considered, the issue must be reported to us within 7 days of purchase.

5. Digital marketing, advisory, and consulting services

For digital marketing, consulting, strategy, or advisory services:

  • If the service has not yet started, a partial or full refund may be considered after review.

  • Once the service has started, no refunds will be issued.

  • If any part of the work has already been prepared, researched, designed, written, configured, scheduled, delivered, reviewed, or executed, the service will be considered to have started.

This includes, among other things, campaign strategy, advertising setup, creatives, copywriting, audits, consulting sessions, account analysis, website work, funnels, marketing plans, or any other personalized service.

6. Personalized services

Personalized or custom-made services are non-refundable once work has begun.

This includes any service created specifically for your company, brand, campaign, website, advertising account, offer, content, or marketing strategy.

7. How to request a review

To request a refund review, send an email to:

info@distryctivellc.com

Please include the following information:

  • Full name

  • Email address used for the purchase

  • Order or invoice number

  • Product or service purchased

  • Reason for the request

  • Screenshots or evidence related to the issue, where applicable

We aim to review each request within 5 business days.

8. Refund method and timing

Approved refunds will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account will depend on your bank, card issuer, or payment provider. We are not responsible for delays caused by financial institutions or external payment processors.

9. Chargebacks and payment disputes

If you have any problem with a purchase, we ask that you contact us first so that we can review and resolve the situation.

Opening an unjustified chargeback, dispute, or claim may result in:

  • Loss of access to the digital product

  • Cancellation of any related service

  • Suspension of future services

  • Additional action to recover amounts owed, where appropriate

10. No guarantee of specific results

For digital marketing services, guides, ebooks, playbooks, templates, or educational resources, results may vary depending on your business, offer, market, implementation, advertising budget, audience, competition, and other external factors.

We do not guarantee specific financial results, sales, leads, revenue, growth, advertising performance, or any other specific result.

11. Acceptance of this policy

By purchasing any product or service through our website, you confirm that you have read, understood, and accepted this Refund Policy.

12. Changes to this policy

We may update this Refund Policy at any time to reflect changes in our business, services, legal requirements, or website operations.

Any changes will take effect as soon as they are published on this website.

13. Contact

If you have any questions about this Refund Policy, you can contact us at:

Distryctive LLC
EIN: 42-5204425
Address: 1323 NW Hidden Ridge Cir, Blue Springs, MO 64015, United States
Email: info@distryctivellc.com
Phone: +1 660 312 9835